Refund and Returns Policy

Overview

At TIMELESS BARTER SDN. BHD., your satisfaction is our top priority. We understand that purchasing furniture online can be a significant decision, and we are committed to ensuring a fair and smooth experience. This Return, Refund & Cancellation Policy outlines the terms under which returns, refunds, and cancellations are accepted for household furniture purchased through our online platform.

1. Definitions

For the purposes of this policy:

  • “Company”, “We”, “Us”, or “Our” refers to TIMELESS BARTER SDN. BHD., located at No. 21B, Second Floor, Jalan Perai Jaya 4, Bandar Perai Jaya, 13600 Perai Pulau, Pinang, Malaysia.
  • “Customer”, “You”, or “Your” refers to any individual or entity that places an order on our online store.
  • “Goods”, “Products”, or “Items” refer to any furniture and related household furnishings sold through our e-commerce platform.
  • “Website” refers to the official online platform managed by the Company.

2. Return Policy (Within 30 Days)

We accept returns for eligible furniture items within thirty (30) calendar days from the date of delivery.

Eligibility Conditions:

To be eligible for a return:

  • Items must be in their original condition, unused, unassembled (if applicable), and free from any damage, stains, or alterations.
  • The product must be returned with its original packaging, including all labels, components, hardware, manuals, and accessories.
  • You must provide a valid proof of purchase (order confirmation email, invoice, or receipt).

Returns that do not meet these conditions may be rejected or subject to inspection.

3. Refund Policy

Once your returned item has been received and inspected:

  • We will notify you via email about the approval or rejection of your refund.
  • If approved, a refund will be issued to your original payment method.
  • Please allow 7 to 14 business days for the refund to be processed and reflected on your account, depending on your financial institution.

Refunds are only issued for items that meet our return conditions and are returned in acceptable condition.

4. How to Initiate a Return

To request a return, follow these steps:

  1. Email timeless_bar@outlook.com within 30 days of receiving the item.
  2. Provide:
    • Full Name
    • Order Number
    • Contact Information
    • Reason for Return
    • Clear Photographs (showing the item’s condition)
  3. Wait for instructions and approval from our customer support team before sending the item back.

Ensure items are packaged securely to prevent damage during transit.

5. Cancellation Policy (Within 12 Hours)

If you change your mind after placing an order, you may cancel it within twelve (12) hours of purchase.

Cancellation Terms:

  • Send your cancellation request to timeless_bar@outlook.com with your name and order number.
  • Orders that have not yet been processed, packed, or shipped are eligible for cancellation.
  • If the cancellation is confirmed within 12 hours, a full refund will be issued to your original payment method.

Orders that have already been processed or shipped cannot be cancelled. In that case, you may proceed with a return once the item is received, following the guidelines above.

6. Damaged, Incorrect, or Defective Items

If your item arrives damaged, incorrect, or incomplete:

  • Notify us within 3 calendar days of delivery.
  • Email timeless_bar@outlook.com with:
    • Your full name
    • Order number
    • Description of the issue
    • Clear photos of the item and packaging

We will review the case and, if valid, provide a replacement or refund based on item availability and severity of the issue.

7. Exchange Policy

We currently do not process exchanges. If you would like a different item, please initiate a return for the original product (if eligible), and place a new order through our online store.

8. Contact Information

For assistance related to returns, refunds, or cancellations, please contact:

TIMELESS BARTER SDN. BHD.
Email: timeless_bar@outlook.com
Address: No. 21B, Second Floor, Jalan Perai Jaya 4, Bandar Perai Jaya, 13600 Perai Pulau, Pinang, Malaysia

Our support team aims to respond to all inquiries within 1–2 business days.